FAQ

Where is my order?

UK orders ship with Royal Mail first class. We expect 90% of orders to arrive next day, however, it may take up to 3 working days to arrive, particularly during peak periods. If your phone case has not arrived after 3 days please contact us. 

INTERNATIONAL orders ship with Royal Mail international standard. We expect 90% of orders to arrive in the times below but these can be extended in certain locations which are beyond our control.

  • Delivery to Europe in 3 to 5 working days.
  • Delivery to the rest of the world in 5 to 12 working days.

Why is there no tracking?

That's an understandable question. Our shipments do not have tracking which you can follow but do have DELIVERY CONFIRMATION so we can see when it is delivered to the shipping address you gave us on your order. 99% of orders arrive in the timescales detailed above. 

To offer a traceable service this would cost on average £2 extra on UK orders and £8 extra for worldwide deliveries which would make our phone cases a lot more expensive. We think this is the best option for everyone. :D


100% Satisfaction Guarentee 

If you are not happy with your phone case, we will give you a 100% refund, no questions asked. All you have to do is return the phone case to us, once it arrives you will receive a full refund for your order 


How do I return my order?

There is no need to contact us to approve a return as long as it is within 30 days of your purchase date. 

If you wish to return your order please fill in the return form linked HERE and follow the instructions detailed on it. 


How are your cases made?

Our phone cases are made from a soft silicon TPU rubber which provides ultimate protection while not adding weight or bulk. We've tested every combination of phone case and believe this is the best all round case material available today. 

We use state of the art Roland UV printers to directly print to the phone case. We print in full HD with sharp saturated colours. This means our cases are scratch and fade resistant so your design will last a long time. 

Please be wary of other sellers who use a sublimation metal plate stuck into the phone case as these can peel off and leave a sharp edge, or poor quality UV printers made in China which offer a very low resolution print and washed out colours.