Returns & Exchanges

RETURN POLICY:

  • To begin a return, please click here to email us. 
  • To qualify, please start your return within 30 days of delivery. 
  • Item(s) must be unused and in the original packaging
  • Returns on customized item(s) for reasons other than a Case Warehouse error will be subject to a 50% processing fee on the refund amount (after adjustment of discount/shipping, if required).
  • Please allow 5-7 business days for your return to be processed.

EXCHANGE POLICY:

We currently do not offer exchanges. To make our return process as easy as possible we only offer returns. If you want to exchange an item please create a return and place a separate new order for the correct item. 

If you are based in the UK, we will provide you a free return label to return or exchange your item(s). For customers outside the UK, customers are responsible for return shipping expenses.